Online services have become a must for government agencies that want to cut costs,
reduce red-tape, improve efficiencies and enhance citizens' experience.
The 'LINK eGov Services Accelerator' is one that capitalizes on Microsoft
SharePoint, catering to government entities wanting to embrace e-government in an
incremental fashion. It enables such municipalities and agencies to provide services
through the Web with minimal initial investment and faster time to market as a first
step implementation that is both scalable and cost-effective. Part of the solution
is the back end management intranet including workspaces through which government
employees are able to fulfill citizen and business requests providing a platform
for 2-way communication between citizens, whether individuals or organizations,
and government agencies.
Our e-services have been a testament to our commitment to delivering high quality
services to governments, offering more convenience and efficiency in addition to
enabling better handling of queries by employees and promote greater transparency.
- Land Registration
- Agricultural permit issuance and renewal services
- Work permit-related services
- Birth certificates
- Driving license
- National ID
- Online Payment of Utilities (Water, Electricity, Communication)
Governments are now focusing on efficient and timely service delivery more than
ever. With the rising population and increasing service expectations, the need to
have a single, comprehensive view of citizens' correspondence with the government,
history and current issues is a must.
Integrating citizens' data to achieve the 360 view, establishing multi-channel communications
while ensuring citizen's privacy, enables governments to deliver higher quality
service. Responding and resolving their complaints and problems in a timely and
accurate fashion improves citizens' satisfaction and increases government credibility
using Social Media
Governments are now keen on providing as many touch-points with citizens as possible.
Social networks are amongst the most populated of destinations and according to
Gartner will continue to be during the coming couple of years. Accordingly social
media tools such as Facebook, Twitter, MySpace, to name a few, pose an effective
touch-point with citizens and business.
As one of our many innovations in LINK development we are engaging with Governments
to provide community mobilization solutions that jumpstart government presence on
social networks enabling them to embrace Government 2.0.
While we are very passionate about technology, we also believe that visual design,
information architecture, interaction design, usability engineering are key success
factors in our solutions.
Governments need not only to have an online presence, but also develop an online
brand strategy that is unique and delivers the interaction and experience that is
best suited for their identity, their citizens and business objectives.
With governments launching new services user requests, problems & complaints, data
grows exponentially. Decision makers need effective data presentations to be able
to identify trends, understand relationships through visual data analysis.
Our Dashboards are a customizable, flexible and extensible solution. Data visualization
and data analysis enables more effective decision making and better alignment between
service providers and users.
Through real-time reports, insightful statistics, charts and performance indicators,
executives and employees are jointly more likely to recognize potential opportunities
and areas for improvement in order to proactively take appropriate action, thus
improving communication of goals, strategies and indorsing government transparency
Unified Communications Improving Service Delivery
Within the governments, internal communications are core for delivering citizen
and business services. Bridging the digital divide between legacy telecommunication
systems and computing systems, through using our Unified Communications solutions,
significantly impacts the efficiency and timely response of governments in delivering
their services and responding to citizens and business needs.
With Unified Communication all the above is possible and most importantly without
any rip and repair, through leveraging your existing infrastructure and keeping
your PSTN and IP networks as they are.
Based on the latest Microsoft technologies, our solution is software-based, helping
governments stay flexible and capable of adapting to change as it happens.