Social CRM Connector
There are no limits for the ways your business can interact with its customers.
Since Microsoft Dynamics CRM is a system that allows businesses to manage their
relationships with their expanding network of customers, businesses are now keen
on providing as many touch-points with their clients as possible. Social networks
have become the most populated of destinations and according to Gartner will continue
to be during the coming couple of years. Accordingly Facebook Pages and Facebook
groups pose an effective touch-point with company customers.
Customers will be able to submit tickets, suggestions, inquiries and complaints
directly through Facebook. They can follow up on them and their progress. Customers
are able to access their profiles and view a history of their submitted cases and
interactions with the company as well. And this will enable companies to define
their target clients through profile segmentation in Microsoft Dynamics CRM & directly
target them with their marketing campaigns through Facebook in the form of notification
Real-time reports, Insightful statistics, Charts and Performance Indicators,
executives and employees are jointly more capable to recognize potential opportunities
and areas for improvement in order to proactively take appropriate action.
Data has limited power without visualization and analysis. With governments and
companies launching new services. User requests, problems & complaints, data grow
exponentially. Decision makers need effective data presentations to be able to identify
trends, understand relationships through visual data analysis.
With our customizable and flexible "Dashboards" component for Microsoft Dynamics
CRM Solution your data visualization and data analysis will enable you to have more
effective decision making and better alignment between service providers and users.
Our in-house developed Self Service Portal (SSP) is a user friendly means of communication
and interaction between an organization and its customers. It is directly connected
to the functions of the case management module of Microsoft Dynamics CRM, thus enabling
the easy submission, updating and tracking of customer cases through an online access
The “Administration module” of the portal allows administrators to easily
customize the portal to match company branding and guidelines.
Our SSP is also used as a vehicle to deliver online services through the company
intranet for your employees (B2E), thereby increase the efficiency and performance
of internal communication, collaboration and logistics.
Our SSP solution has earned the Certified for Microsoft Dynamics® accreditation.
LINK Development developed a connector to integrate Microsoft Dynamics CRM with
Microsoft Dynamics GP. The connector provides ongoing synchronization of data as
well as data migration and correlation between the two applications.
Microsoft CRM Connector for GP is built to synchronize all information related to
customer, address, product, price, order, and invoice data between the two business
Ensure consistency and equip your sales people with Q&A scenarios to guide them
in their interaction with customers.
The “Scripting” add-on to your Microsoft Dynamics CRM solution is the best method
to ensure consistency amongst your customer-facing employees. By using scripts,
you can equip your sales people with Q&A scenarios to guide them in their interaction
with customers, enabling them to ask the right questions and cross sell other services
from your lines of business.
Call center scripting will also help your call center/ customer service agents in
helping them resolve customer inquiries and complaints more accurately and in a
shorter turn-around time.
Give your customers real-time assistance, check on their cases and pending activities
Through the integration with Microsoft Office Communication Server 2007 R2, your
customers will be able to have real-time assistance in addition to the normal features
of our Self-Service Portal (SSP). At the end of conversations, the whole history
will be logged as a case in Dynamics CRM to take the normal workflow.
Additionally, form inside the Office Communicator, users can check on their cases
and pending activities. According to the security privileges, users can review cases
and activities for certain team members who are listed in the Office Communicator